Terms & Conditions
Minimum Orders
Our minimum order for new stockists in Australia is $1000 exc testers, GST and freight
After that, the minimum for reorders $500 exc testers, GST and freight
Payment Terms
All new customers are required to pay for the order prior to despatch. A proforma invoice will be emailed to you for payment. Once payment is received into our bank account then the goods can be dispatched.
It is important that proforma invoices are paid promptly. Often our stock is in high demand and therefore we can only hold stock for proforma customers for 7 days. If payment is not made within that time the orders can be cancelled to enable stock to be released to other customers.
After that our standard payment terms are payment on invoice, this means that you pay the invoice when your receive the goods.
Please be aware that this is a privilege and we reserve the right to return to a proforma payments basis if payment is not made promptly.
Delivery
Delivery charges are based on the actual cost to courier the order and therefore are not calculated until the order is packed and ready to ship. Any costs for deliveries to residential addresses and rural addresses will be included in the delivery charge added to the invoice.
We can not deliver to PO boxes or any address we deem to be suspicious.
We assume that Wholesale orders are being delivered to a business that is open normal business hours. If this is not the case you must advise us of delivery arrangements otherwise a redelivery fee may be charged.
We are not responsible for any loss or damage to goods delivered to the incorrect address if that address was provided by you.
We aim to despatch all orders within 72 hours of receipt as long as all items are available in stock.
You are welcome organise your own freight. If you would like to do this please advise us at the time of order.
Returns
We make every effort to ensure your items arrive in perfect condition.
Upon receipt of your delivery
- Please inspect that the number of packages matches the docket before signing for the delivery.
- Please unpack and check your items to ensure they are in good condition
If there are any issues please contact us within 5 days of receipt of the goods.
Broken or damaged items - Please email photos of the damage along with your company name, invoice number and product code. We will either organise for the items to be collected and issue you a credit once returned
Incorrect items - If we have sent you the wrong item we will organise for it to be collected and send the correct item to you.
Items ordered in error – can be returned at your own cost for a nominal handling fee of 10% for restocking and admin as long as the item arrives back with us in perfect condition and the packaging is intact.